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WCC Virtual Children's Centre
  • Worcestershire County Council

WCC Virtual Children’s Centre

A virtual children’s centre website for Worcestershire County Council, providing 24/7 digital access to vital family support services with innovative tools for domestic abuse, post-natal depression, and parenting queries.
  • Website

REQUIREMENT

Worcestershire County Council needed an accessible 24/7 online pilot to extend children’s centre services, specifically addressing domestic abuse, post-natal depression, and parenting FAQs.

OVERVIEW

Aidem Digital and My Time CIC co-developed a 24/7 online platform featuring expert-backed modules for domestic abuse (with a secure exit feature), post-natal depression, and parenting FAQs. The integrated, highly successful pilot provided accessible support and is now adaptable for other authorities as a website or app.
  • Threat of local children’s centre closures.
  • Limited access for rural and low-income families.
  • Need for safe, discreet support around sensitive issues.

CHALLENGES

  • Threat of local children’s centre closures.
  • Limited access for rural and low-income families.
  • Need for safe, discreet support around sensitive issues.
  • Integrating specialist psychological expertise into a web platform.
  • Ensuring accessibility, security, and ease of use.

OUTCOMES

  • Delivered a pioneering online children’s centre pilot.
  • Three modules addressing key family support needs.
  • Safe exit feature for domestic abuse users.
  • Positive feedback from families, staff, and partner agencies.
  • A scalable solution available for other local authorities.